Consumer Council wants feedback from local Ulster Bank customers

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THE Consumer Council is seeking feedback via a five minute survey from Ulster Bank customers in the Coleraine area who were affected by the unprecedented technical difficulties this summer that left many unable to access their accounts in the normal way.

The Consumer Council is concerned that many of those who are entitled to complain or claim redress from Ulster Bank have not done so.

CEO of the Consumer Council, Antoinette McKeown said “The Ulster Bank crisis this summer left consumers uncertain that direct debits were being paid, being unable to check their balance, receive their salary or benefits or access cash in the normal way. There have been lasting impacts for some consumers who had to borrow money from other sources to tide them over.”

“Ulster Bank launched a redress procedure many weeks after the initial payments error was resolved. The Consumer Council believes that not all of those who were affected by the crisis have approached the bank to ask for a refund for their out of pocket expenses or redress for the distress caused to them.

“The Consumer Council has launched a five minute consumer survey to find out more about the extent to which people have been affected by the Ulster Bank payments crisis during the summer months and how they are reacting now.

“We want all consumer stories of those affected – whether people complained to Ulster Bank or not and whether or not they were satisfied with the bank’s response to allow us to get a full picture of how consumers were impacted.”

The survey can be accessed at www.consumercouncil.org.uk/money-affairs but anyone who wants a paper version can call us on 0800 121 6022 to get a copy through the post to return to us via freepost. The survey closes on Friday, November 16.