Crowfield House hailed for five-star standards

Caroline Adams, Tourism NI's Quality and Standards Manager enjoys breakfast with Sam Ferguson, proprietor of Crowfield House.
Caroline Adams, Tourism NI's Quality and Standards Manager enjoys breakfast with Sam Ferguson, proprietor of Crowfield House.

Tourism NI has commended a leading bed and breakfast in Aghadowey for its achievements in quality and customer care.

In addition to its five-star quality rating from Tourism NI, held since 2011, Crowfield Country House has been awarded a host of accolades in the four years it has been operating. They include excellence awards from TripAdvisor and hotels.com for 2015, as well as a 2014 Excellence Award from booking.com.

Owned and run by Sam and Patricia Ferguson, the luxury property is one of only five Northern Ireland B&Bs to hold a five-star quality rating.

The couple previously owned and ran four-star hotels in Scotland and have used their experience to create a relaxing space in a quiet countryside location on the banks of the River Rhee near Coleraine.

Their accommodation features a series of beautiful en-suite rooms with all the amenities expected in a small luxury B&B, including flat screen TVs in each guest room and free wireless internet access.

As part of its quality grading assessment the B&B receives an incognito overnight visit from a Tourism NI Quality Advisor every year to ensure that the high standards are maintained. At the last overnight assessment, levels of hospitality and service were found to be exceptional, from the initial booking right through to departure.

Caroline Adams, Tourism NI Quality and Standards Manager, said: “The Fergusons are simply exemplary B&B proprietors and are to be heartily congratulated for their strong commitment to quality, customer service and the delivery of exceptionally high standards to their guests.”

Proprietor, Sam Ferguson said: “It is very pleasing to have our quality acknowledged by Tourism NI. Our success is based on a combination of several key points. But the most important thing is our approach to our guests. We try to make them feel totally comfortable and at home while being attentive to their needs, but without being intrusive.”