Passengers happy with Portrush line improvements

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TRANSLINK customers are continuing to rate services very highly with customer satisfaction levels for NI Railways, Ulsterbus and the contact centre at an all-time high.

Portrush line services have performed well when compared against figures for the previous year.

The line has experienced passenger growth of 10% year to date compared to the same period in 2011/12, while other significant improvements include satisfaction with punctuality of trains, cleanliness, toilets, heating, lighting and ventilation.

Translink’s Ciarán Rogan says, “Overall, these monitoring results represent a very strong performance for rail services with customers very happy with their levels of punctuality, value for money, comfort and staff helpfulness.

“Notably for the second consecutive monitor, rail services once again achieved a score of 100% ‘on time’ - a great result reflecting the benefits of the new Class 4000 trains which are now all in use. We are also heartened that our performance compares very well with operators in GB.

“We will continue to look at how we can do things better and indeed have a number of enhancements planned such as the introduction of free Wi-Fi on all trains and key Goldline routes this autumn making it easier to access emails, social media and browse the web.”