Beware of Bogus Callers!

Although this particular incident did not involve anyone impersonating NI Water staff, such incidents have been common across Northern Ireland in the past, causing considerable distress to those who have been the victims of this criminal activity. NI Water actively encourages the public to take precautions and protect themselves from criminality.

If a caller comes to your door claiming to be from NI Water, Water Service or the Water Board, always ask to see their ID. This will have a photograph of the person carrying it and include details such as their name, a unique serial number and our NI Water logo. Also attach your door chain, if you have one; if not, ask the caller to hold the ID up to a window or put it through your letterbox so you can read it properly without opening your door. If you have any doubts, you should call our customer helpline on 03457 440088.

Liam Mulholland, NI Water’s Head of Customer Services, gives this advice: “It is most unusual that someone claiming to be from NI Water will call to your door. However, if this does happen, simply call our customer helpline on 03457 440088 to confirm with our Customer Service staff whether the person is in fact genuine. When you are calling to clarify the ID, our Customer Service staff will check: Name, Serial number and Date of issue.

“Don’t be afraid to check the caller’s ID. Genuine callers won’t mind waiting while you do. NEVER allow anyone access to your property unless you are sure of who they are.”

The same message applies to telephone calls from people claiming to be from NI Water and asking for bank details. Do not give this information out over the telephone. Simply hang up and report the call to the police or NI Water customer service helpline on 03457 440088.