Coleraine and Garvagh Power NI team leaders in the running for Customer Service Award

Comedian Paddy Raff with Power NI’s Alex Telford, winner of CCNNI Contact Centre Manager of the Year 2022, along with Christine Allen of Ulster Bank. Kathy Moffett from Coleraine, and Ruth Sloan from Garvagh, are both nominated in the Team Leader of the Year category at the 2023 awards. Credit Power NI

Staff members from Coleraine and Garvagh who work for Customer Solutions at Power NI have been shortlisted for this year’s Contact Centre Network Northern Ireland (CCNNI) Awards.

Taking place in Belfast’s Hilton Hotel tomorrow (Thursday), the black-tie ceremony will celebrate excellence in customer service in Northern Ireland.

Power NI – which is part of Energia Group – has 14 finalists in a variety of categories, including Kathy Moffett from Coleraine, and Ruth Sloan from Garvagh, both nominated in the Team Leader of the Year category.

A company spokesperson said: “This acknowledgement highlights Power NI’s continued growth, and the importance it continues to place on developing customer relationships and providing excellent customer service.”

Power NI’s Alex Telford is a past CCNNI Award winner and said the recognition was an important component in his career development: “It was a special moment for me, and it was fantastic to be able to celebrate the achievement with my friends and colleagues. I have worked for Power NI for more than 10 years and I owe the CCNNI Award – and my success – to the company, especially my managers who recognised my potential and have continued to help and support my personal development over the years”.

Open to any NI-based customer service function, contact centre, shared service centre, IT or customer helpdesk employing a minimum of five staff, the CCNNI annual awards celebrate the outstanding achievements of the people and companies who make up Northern Ireland’s customer contact industry.

Good luck to Kathy and Ruth!